Someone who knows the box picks up the phone.
We build these systems in Camarillo, so the person you reach about one has seen it before. Call the main line and take extension 2.
Reach us
Business hours run M–F 7:30–5:30 PST. If you already have a system installed, have the model to hand and we can usually get to the point quickly.
Other departments
- Sales ext. 1
- Accounting ext. 3
Same main line
From the decision through the deployment.
The MediaPOINTE Service Plan provides you with a high level of support from your MediaPOINTE solution decision through deployment. Three programs cover the hardware, the install and the years afterwards.
Premier Support Services
Extends the use of your MediaPOINTE purchase and optimizes your installation for insured quality.
- Advance overnight hardware replacement
- 24×7 support availability
- New software releases are free
- Upgrades released approximately twice yearly
- Software supported for years after product end of life
Premier Installation Services
Commissioning done on site, or walked through remotely — whichever suits the deployment and your own team.
- Room setup and electrical requirements
- Network provisioning
- System programming and testing
- Setup recommendations
- Telephone support
- Programming instructions
Help Desk Assurance
Someone who knows the system, on the phone, whenever the system is being used — which for a lot of our customers is not business hours.
- 24/7 technical consultation, tier 1, 2 and 3
- Hardware and software warranty
- Email notification of software updates
- Access to current and previous releases
Terms vary by system and how it's deployed. Tell us what you're running and we'll tell you what applies.
Looking for a brochure or a spec sheet?
Product brochures, manuals and specifications are direct downloads on the products page. For anything else — service documentation, older revisions, integration notes — contact sales and we'll send you the current version.
Something not behaving?
Call 805.480.3700 and take extension 2, or send us the details.